Alternatively, our readers may be interested in our guide on how to fix the CE-112840-6 error on PS5.

Why is my PlayStation failing to obtain an IP address?

Several factors may be responsible for the PlayStation5 not obtaining an IP address for the internet connection. Some notable ones are:

Router connection issues – The most common cause of the PS5 console failing to obtain an IP address is a faulty or unstable router. An outdated router firmware can cause your network connection to fail due to bugs and compromised components. DNS error – The error may occur if the DNS server running on the console is not working. It can be because the DNS settings are not correctly configured, causing PS5 to fail to resolve the IP address from the server or requested resources. Issues with PS5 console network settings – You may experience internet issues if your console’s network configuration impedes its connection to network devices like routers and Ethernet. Hence, it causes the PS5 redirect error, preventing it from obtaining any IP address.

Nonetheless, you can fix the problem by troubleshooting your network device and the PS5 console.

What can I do if my PlayStation fails to obtain IP address?

Before trying any advanced troubleshooting steps, go through the following:

Reconnect the console to the network device. Restart the PS5 console and check if the problem persists. Power cycle your Router or Modem. Check for Router Firmware updates – Using the router for a long time can cause its firmware to become outdated and infected with bugs. You can read our article on router Firmware updates for more steps.

If you can’t resolve the error, proceed with the solutions below:

1. Change PS5 console DNS Settings

Changing the PS5 DNS server’s configuration allows it to quickly translate the web addresses and read IP addresses.

2. Run a Network test on the PS5 console

Testing the internet connection will resolve issues with the communication modules impeding the console from obtaining an address. Check how to test internet speed for more detailed steps. Additionally, you can read about what to do if you can’t sign in to the PlayStation Network account. Also, we have a comprehensive article about how to change the region on the PS4 console. If you have further questions or suggestions on this, kindly drop them in the comments section.

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