Hence, this guide will provide actionable steps to troubleshoot the problem.
Why can’t I view protected content on my device?
Contents such as movies, music, or other media you want to access online might be protected by copyright. Hence, you may be unable to view them if permission to view protected content is not allowed on your PC. However, other known causes are:
Windows Defender Firewall interference: Since this is meant to protect the computer, it can flag protected contents as threats to Windows. Hence, access can be restricted due to the Defender Firewall’s activities, prompting the inability to show protected content on Windows. Issues with the pairing setup on your PC: Viewing protected content while projecting to this PC on Windows needs to be allowed in the settings. So, you cannot view protected content on this device if the appropriate settings are not enabled. Misconfiguration in Private/public access settings: In Windows settings, users can choose to enable their devices to show only private or public access content. Hence, it can be impossible for you to show protected content if the access is restricted.
Contents can also be locked or protected by different means, like location. You can easily bypass it by using a VPN.
What can I do if protected content can’t be viewed on this device?
We recommend you pay attention to the following preliminary checks before proceeding further into the troubleshooting:
Ensure you are within the regional bandwidth access to the content you want to watch. Disconnect any remote connection from your computer and establish the projecting network. Make sure you log into your computer via an administrator’s account.
If you’re not able to fix the issue after following the instructions above, then you can proceed with the advanced troubleshooting below:
1. Allow Cast to Device functionality on your PC
Restart your computer and check if the problem persists. If Cast to the Device fails to work after enabling it, check the fixes provided in this guide.
2. Tweak the Pairing setup
Close the Settings app and check if you now show protected content on your computer.
3. Turn on Private and Public networks in Windows Firewall
We recommend you restart your computer and see if the issue is resolved. You may be interested in fixing the Windows Defender not working on Windows 11.
4. Update your router firmware
Many routers come with outdated firmware known to cause various problems. It can be responsible for issues with accessing protected content. Hence, we recommend you contact the manufacturer for assistance on how to install the new firmware on your router. You can check this guide for our recommended list of the best Wi-Fi routers. Alternatively, you can read about protected content issues on streaming services. We recommend you check ways to fix Protected content errors on platforms like Roku and Disney+. If you have further questions, you can leave them in the comments section. Also, if you have a suggestion on a solution that has worked for you and is not included here, kindly leave a comment.
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